***** LICENSE INFO 2 ***** "no free channel" - how track what used those FAX channels

[Andrew]

Hello,

we are reinstalled OfficeMaster and now we are trying to configure the FAX for Exchange. After applying the license we had, counter was 0/2, after configuration and some testing 2/2 and we are not able send and receive FAX, how can we track what keeps the channels which we need?

[Marko Riebe]

***** LICENSE INFO 2 ***** "no free channel" - how track what used those FAX channels

Hallo,

in which log file or client application do you get the error message you describe?

Best regards

Marko

[Andrew]

Hello Marko,


Thank you for quick replay.
We can succesfull receive faxes but we can't send it.


In omcums0.log file we get following error:


(3124) 12/12/18 00:08:05 - INFO: <-- :alive
(3124) 12/12/18 00:08:05 - INFO: <-- jcsip version 2
(3124) 12/12/18 00:08:05 - INFO: <-- :sh --status=0
(3124) 12/12/18 00:08:05 - INFO: JobQueue<AppSpec>::AddChannel(): submitting job 00FF2A80 to channel 00FCBEAC at 00FCBDE0.
(3124) 12/12/18 00:08:05 - INFO: DChannel::StartSend(): processing outgoing job 702 on OMGH300301 - D00.
(3124) 12/12/18 00:08:05 - INFO: [phnumcor] MakePhoneNumExt(): automatic phone number correction not available for '00380936876666'.
(3124) 12/12/18 00:08:05 - INFO: --> :send --bchan_exec=fax.prc --called_party_number="00380936876666" --calling_party_number="" --client_id=702 --bchan_param=" --type=send --tx-file='[192.168.1.13:50957]/OMCUMS-EXPORT-50946B2A/work/omcums0/send/000002c4.bff' --bps=14400 --ecm=1 --resolution=200 --compression=MMR --header=1 --logo=1 --info-text='ferrariFAX' --csid='' --to-whom='00380936876666' --from-whom='Yaroslav Yakushev' --pages=1 --debug-snfs=0 --debug-fc=0 --debug-t30=1 --debug-t4=0 --debug-lapi=0 --debug-modem=0 --stat-fd=1"


(3124) 12/12/18 00:08:05 - INFO: <-- :send --message="no free channel" --client_id="702"




And in Syslog from our OfficeMaster Gate we receive following:


(08:05:12.566 192.168.1.11): Dec 18 08:05:12 OMGH300301 callp: mux_jobcontrol:1 (1) command is 'send'
(08:05:12.613 192.168.1.11): Dec 18 08:05:12 OMGH300301 callp: mux_jobcontrol:0 (1) ***** LICENSE INFO 2 ***** "no free channel"


License information of our Messaging server:
===========
Data limit: Unlimited
Version: 3.1
MaxLines: 2
Type: OfficeMaster
Serials: FFX5300015 (OfficeMaster for Exchange)
Modules: Fax-Connector for SAP (Comp: 0/-2 )
LPD (Comp: 0/1 )
SMS-Connector for Exchange 2003 (Comp: 0/1 , User: 0/∞)
Voice-Server (Comp: 1/1 , User: 0/∞)
Fax-Connector for Exchange 2003 (Comp: 0/1 , User: 0/∞)
Voice-Connector for Exchange 2003 (Comp: 0/1 , User: 0/∞)
CTI-Server (Comp: 0/1 , User: 0/∞)
Windows-Zentralkonverter (MuP, FMS) (Comp: 1/1 )
Faxserver-Queue (Comp: 0/1 )
SMTP Transmitter (SMTPTX) (Comp: 1/1 )
SMTP Receiver (SMTPRX) (Comp: 1/1 )
File Connector APPLI/COM (Comp: 0/1 )
TAPI-Server (Comp: 1/1 )
Exchange 2007 Connector (Comp: 1/1 , User: 0/∞)
ferrariFAX-Kanäle (DUOFAX, OMCUMS) (Comp: 1/∞ , Lines: 2/2)
ISDN:
===========
[Box]
Address: 192.168.1.11
MAC:
Controller: omcums0
Sernum: 301
Type: OmaBox
D-Channels: 2
[0]
Active: yes
Channels: Max:30/Use:30/Tx:15/Rx:30
Mode: PointToPoint
Services: Fax: On, SMS: On, Voice: Off, MWI: Off
[1]
Active: no
Channels: Max:30/Use:30/Tx:30/Rx:30
Mode: PointToPoint
Services: Fax: On, SMS: On, Voice: Off, MWI: Off
Components:
===========




Could you please tell us how we can define this problem.

[Dirk Krüger]

Hello,

***** LICENSE INFO 2 *****
Is always an indicator for wrong licensing.

In your case it seems that your OfficeMaster Gate have no or not enough lines for Unified Messaging (fax, SMS, OM-voice mail).
For a view on your Licenses state, open OfficeMaster Gate Configuration tool -> connect to your Gateway -> Edit -> Manage Licenses. At "Supported B Channels" stand the number of licensed lines for Unified Messaging.

If 2 lines are licensed on OfficeMaster Gate, configure max. 2 lines on OfficeMaster 4 Messaging Server.

Best regards,
Dirk

[Andrew]

Hello Dirk,

Seems that when we have updated firmware on OfficeMaster Gate it lost Unified Messaging license. Now we fix it and fax work well.

Thank you very much for your support.

Regards,
Andrew