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Fehler bei ConvertFile einer E-Mail zu Fax aus Microsoft Office 2011 für Mac

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    #1

    Fehler bei ConvertFile einer E-Mail zu Fax aus Microsoft Office 2011 für Mac

    Hallo,

    Wir haben seit etwa einer Woche ein reproduzierbaren Fehler beim Convert einer E-Mail zu Fax aus Microsoft Office 2011 für Mac.

    Hat jemand ein ähnliche Problem schon gehabt und gelöst?

    Bisher keine Probleme beim Convert von E-Mails mit oder ohne Anhängen unterschiedlichster Formate aus Microsoft Office 2010 mit Exchange 2013.

    Code:
    (8468) 14/08/08 14:05:32 - INFO:    ConvertDocument() (DCX_FAX->PDF) duration : 45ms OK ok:38 err:0
(8468) 14/08/08 14:05:32 - INFO:    Job 93783 submitted.
(8468) 14/08/08 14:09:00 - INFO:    Job 93792 accepted.
(8468) 14/08/08 14:09:00 - INFO:    fms_write_job(): LogInfo ind= 1.
(8468) 14/08/08 14:09:00 - INFO:    ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/00016e61.htm' (HTML) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/00016e64.dcx' (DCX_FAX).
(15372) 14/08/08 14:09:00 - INFO:    FFCNV32: GetFileAssociation:ModulName='MSOHTMED.EXE'
(15372) 14/08/08 14:09:00 - INFO:    FFCNV32: PrintShellExcute
(15372) 14/08/08 14:09:00 - INFO:    FFCNV32: C:\ProgramData\FFUMS\htm000ea.htm
(15372) 14/08/08 14:09:00 - INFO:    FFCNV32: ExecOle OleCounter=2 OLE_Error=0
(15372) 14/08/08 14:09:09 - INFO:    FFCNV32: GetFileAssociation:ModulName='MSOHTMED.EXE'
(15372) 14/08/08 14:09:09 - INFO:    FFCNV32: PrintShellExcute
(15372) 14/08/08 14:09:09 - INFO:    FFCNV32: C:\ProgramData\FFUMS\htm000eb.htm
(15372) 14/08/08 14:09:09 - INFO:    FFCNV32: ExecOle OleCounter=3 OLE_Error=0
(15372) 14/08/08 14:09:18 - INFO:    FFCNV32: GetFileAssociation:ModulName='MSOHTMED.EXE'
(15372) 14/08/08 14:09:18 - INFO:    FFCNV32: PrintShellExcute
(15372) 14/08/08 14:09:18 - INFO:    FFCNV32: C:\ProgramData\FFUMS\htm000ec.htm
(15372) 14/08/08 14:09:18 - INFO:    FFCNV32: ExecOle OleCounter=4 OLE_Error=0
(8468) 14/08/08 14:10:00 - ERROR:   FFCNV32: Timeout during conversion from C:\ProgramData\FFUMS\fmsrv/work/conv0/work/00016e61.htm to C:\ProgramData\FFUMS\fmsrv/work/conv0/work/00016e64.dcx.
(8468) 14/08/08 14:10:00 - ERROR:   FFCNV32: stopping ConvertThread, starting again
(8468) 14/08/08 14:10:01 - ERROR:   FFCNV32: Cannot terminate process. Id - 16388, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(8468) 14/08/08 14:10:03 - INFO:    FFCNV32: RestartSpooler ready
(8468) 14/08/08 14:10:06 - INFO:    FFCNV32: RestartSpooler ready
(8468) 14/08/08 14:10:06 - ERROR:   FFCNV32: FFaxCnvPrint-Error:PrintOle
(8468) 14/08/08 14:10:06 - ERROR:   ConvertFile(): conversion has failed -->retry.
(8468) 14/08/08 14:10:06 - INFO:    ConvertFile(): 2.Trial converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/00016e61.htm' (HTML) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/00016e64.dcx' (DCX_FAX).
(17008) 14/08/08 14:10:06 - INFO:    FFCNV32: GetFileAssociation:ModulName='MSOHTMED.EXE'
(17008) 14/08/08 14:10:06 - INFO:    FFCNV32: PrintShellExcute
(17008) 14/08/08 14:10:06 - INFO:    FFCNV32: C:\ProgramData\FFUMS\htm000ee.htm
(17008) 14/08/08 14:10:06 - INFO:    FFCNV32: ExecOle OleCounter=1 OLE_Error=0
(17008) 14/08/08 14:10:15 - INFO:    FFCNV32: GetFileAssociation:ModulName='MSOHTMED.EXE'
(17008) 14/08/08 14:10:15 - INFO:    FFCNV32: PrintShellExcute
(17008) 14/08/08 14:10:15 - INFO:    FFCNV32: C:\ProgramData\FFUMS\htm000ef.htm
(17008) 14/08/08 14:10:15 - INFO:    FFCNV32: ExecOle OleCounter=2 OLE_Error=0
(17008) 14/08/08 14:10:24 - INFO:    FFCNV32: GetFileAssociation:ModulName='MSOHTMED.EXE'
(17008) 14/08/08 14:10:24 - INFO:    FFCNV32: PrintShellExcute
(17008) 14/08/08 14:10:24 - INFO:    FFCNV32: C:\ProgramData\FFUMS\htm000f0.htm
(17008) 14/08/08 14:10:24 - INFO:    FFCNV32: ExecOle OleCounter=3 OLE_Error=0
(8468) 14/08/08 14:11:06 - ERROR:   FFCNV32: Timeout during conversion from C:\ProgramData\FFUMS\fmsrv/work/conv0/work/00016e61.htm to C:\ProgramData\FFUMS\fmsrv/work/conv0/work/00016e64.dcx.
(8468) 14/08/08 14:11:06 - ERROR:   FFCNV32: stopping ConvertThread, starting again
(8468) 14/08/08 14:11:10 - INFO:    FFCNV32: RestartSpooler ready
(8468) 14/08/08 14:11:12 - INFO:    FFCNV32: RestartSpooler ready
(8468) 14/08/08 14:11:12 - ERROR:   FFCNV32: FFaxCnvPrint-Error:PrintOle
(8468) 14/08/08 14:11:12 - ERROR:   ConvertFile(): conversion from C:\ProgramData\FFUMS\fmsrv/work/conv0/work/00016e61.htm (HTML) to C:\ProgramData\FFUMS\fmsrv/work/conv0/work/00016e64.dcx (DCX_FAX) has finally failed.
(8468) 14/08/08 14:11:12 - INFO:    ConvertDocument() (HTML->DCX_FAX) duration : 131664ms Error ok:2 err:4
(8468) 14/08/08 14:11:12 - ERROR:   ConvertDocument(): source file format DCX_FAX does not exist.
    Stichworte: conv0, convert, exchange, mac, office
    #2
    Hier der entsprechende Rebootmitschnitt

    Code:
    Opened on Fri Aug 08 14:51:41 2014
Library version 5.1.1.28698
(16396) 14/08/08 14:51:41 - INFO:    main(): starting version 5.1.1.28698 compiled at Feb 10 2014 on 16:45:27 jenkins-MessagingServer5_vs2012-1609 running as service
(16396) 14/08/08 14:51:41 - INFO:    SetOleUserSpecific(): add conv from to TIF_TIF
(16396) 14/08/08 14:51:41 - INFO:    CheckLicense(): PCL conversion not enabled.
(19624) 14/08/08 14:51:41 - INFO:    FFCNV32: setting version information for 'MSOffice' to 0x10008
(16396) 14/08/08 14:51:41 - INFO:    GetComponentPathMwi(): install state for component '{ABBDDC08-40D5-4FF8-BD30-8A6F5E406789}' is -1 (INSTALLSTATE_UNKNOWN - The product code or component ID is unknown.).
(16396) 14/08/08 14:51:41 - INFO:    InitFineReader(): fine reader engine DLL '' cannot be loaded.
(16396) 14/08/08 14:51:41 - INFO:    Microsoft Office Word='C:\Program Files (x86)\MSOffice2010\Office14\\winword.exe'
(16396) 14/08/08 14:51:41 - INFO:    Microsoft Office Excel='C:\Program Files (x86)\MSOffice2010\Office14\\excel.exe'
(16396) 14/08/08 14:51:41 - INFO:    Microsoft Office PowerPoint='C:\Program Files (x86)\MSOffice2010\Office14\\powerpnt.exe'
(16396) 14/08/08 14:51:41 - INFO:    OpenOffice swriter=''
(16396) 14/08/08 14:51:41 - INFO:    OpenOffice scalc=''
(16396) 14/08/08 14:51:41 - INFO:    OpenOffice simpress=''
(16396) 14/08/08 14:51:41 - INFO:    OpenOffice sdraw=''
(16396) 14/08/08 14:51:43 - INFO:    StartPipeServer():Pipe:\\.\pipe\FFPrintToUser_omg not present try to start PipeServer
(16396) 14/08/08 14:51:43 - INFO:    StartPipeServer(): start "C:\Program Files (x86)\FFUMS\ferrariFAX-Client\fftray.exe" -NOICON
(16396) 14/08/08 14:51:43 - INFO:    StartPipeServer(): CreateProcess "C:\Program Files (x86)\FFUMS\ferrariFAX-Client\fftray.exe" -NOICON OK
(16396) 14/08/08 14:51:43 - INFO:    shutdownmode:inaktiv
(16396) 14/08/08 14:51:43 - INFO:    converter 0 enable: 1 from 'BFF' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 1 enable: 1 from 'BFF' to 'PCX'
(16396) 14/08/08 14:51:43 - INFO:    converter 2 enable: 1 from 'BFF' to 'PCX_LONG'
(16396) 14/08/08 14:51:43 - INFO:    converter 3 enable: 1 from 'BFF' to 'PCX_SMALL'
(16396) 14/08/08 14:51:43 - INFO:    converter 4 enable: 1 from 'BFF' to 'PDF'
(16396) 14/08/08 14:51:43 - INFO:    converter 5 enable: 1 from 'BFF' to 'PNG'
(16396) 14/08/08 14:51:43 - INFO:    converter 6 enable: 1 from 'BFF' to 'PNG_LONG'
(16396) 14/08/08 14:51:43 - INFO:    converter 7 enable: 1 from 'BFF' to 'SFF'
(16396) 14/08/08 14:51:43 - INFO:    converter 8 enable: 1 from 'BFF' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 9 enable: 1 from 'BFF' to 'TIF_G4_SP'
(16396) 14/08/08 14:51:43 - INFO:    converter 10 enable: 1 from 'BFF' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 11 enable: 1 from 'BFF' to 'TIF_MH_SP'
(16396) 14/08/08 14:51:43 - INFO:    converter 12 enable: 1 from 'DCX_FAX' to 'BFF'
(16396) 14/08/08 14:51:43 - INFO:    converter 13 enable: 1 from 'DCX_FAX' to 'PCX'
(16396) 14/08/08 14:51:43 - INFO:    converter 14 enable: 1 from 'DCX_FAX' to 'PCX_LONG'
(16396) 14/08/08 14:51:43 - INFO:    converter 15 enable: 1 from 'DCX_FAX' to 'PCX_SMALL'
(16396) 14/08/08 14:51:43 - INFO:    converter 16 enable: 1 from 'DCX_FAX' to 'PDF'
(16396) 14/08/08 14:51:43 - INFO:    converter 17 enable: 1 from 'DCX_FAX' to 'PNG'
(16396) 14/08/08 14:51:43 - INFO:    converter 18 enable: 1 from 'DCX_FAX' to 'PNG_LONG'
(16396) 14/08/08 14:51:43 - INFO:    converter 19 enable: 1 from 'DCX_FAX' to 'SFF'
(16396) 14/08/08 14:51:43 - INFO:    converter 20 enable: 1 from 'DCX_FAX' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 21 enable: 1 from 'DCX_FAX' to 'TIF_G4_SP'
(16396) 14/08/08 14:51:43 - INFO:    converter 22 enable: 1 from 'DCX_FAX' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 23 enable: 1 from 'DCX_FAX' to 'TIF_MH_SP'
(16396) 14/08/08 14:51:43 - INFO:    converter 24 enable: 1 from 'FFF' to 'BFF'
(16396) 14/08/08 14:51:43 - INFO:    converter 25 enable: 1 from 'FFF' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 26 enable: 1 from 'FFF' to 'PCX'
(16396) 14/08/08 14:51:43 - INFO:    converter 27 enable: 1 from 'FFF' to 'PCX_LONG'
(16396) 14/08/08 14:51:43 - INFO:    converter 28 enable: 1 from 'FFF' to 'PCX_SMALL'
(16396) 14/08/08 14:51:43 - INFO:    converter 29 enable: 1 from 'FFF' to 'PDF'
(16396) 14/08/08 14:51:43 - INFO:    converter 30 enable: 1 from 'FFF' to 'PNG'
(16396) 14/08/08 14:51:43 - INFO:    converter 31 enable: 1 from 'FFF' to 'PNG_LONG'
(16396) 14/08/08 14:51:43 - INFO:    converter 32 enable: 1 from 'FFF' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 33 enable: 1 from 'FFF' to 'TIF_G4_SP'
(16396) 14/08/08 14:51:43 - INFO:    converter 34 enable: 1 from 'FFF' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 35 enable: 1 from 'FFF' to 'TIF_MH_SP'
(16396) 14/08/08 14:51:43 - INFO:    converter 36 enable: 1 from 'SFF' to 'BFF'
(16396) 14/08/08 14:51:43 - INFO:    converter 37 enable: 1 from 'SFF' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 38 enable: 1 from 'SFF' to 'PCX'
(16396) 14/08/08 14:51:43 - INFO:    converter 39 enable: 1 from 'SFF' to 'PCX_LONG'
(16396) 14/08/08 14:51:43 - INFO:    converter 40 enable: 1 from 'SFF' to 'PCX_SMALL'
(16396) 14/08/08 14:51:43 - INFO:    converter 41 enable: 1 from 'SFF' to 'PDF'
(16396) 14/08/08 14:51:43 - INFO:    converter 42 enable: 1 from 'SFF' to 'PNG'
(16396) 14/08/08 14:51:43 - INFO:    converter 43 enable: 1 from 'SFF' to 'PNG_LONG'
(16396) 14/08/08 14:51:43 - INFO:    converter 44 enable: 1 from 'SFF' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 45 enable: 1 from 'SFF' to 'TIF_G4_SP'
(16396) 14/08/08 14:51:43 - INFO:    converter 46 enable: 1 from 'SFF' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 47 enable: 1 from 'SFF' to 'TIF_MH_SP'
(16396) 14/08/08 14:51:43 - INFO:    converter 48 enable: 1 from 'PCX' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 49 enable: 1 from 'PCX' to 'PDF'
(16396) 14/08/08 14:51:43 - INFO:    converter 50 enable: 1 from 'PCX' to 'PNG'
(16396) 14/08/08 14:51:43 - INFO:    converter 51 enable: 1 from 'PCX' to 'PNG_LONG'
(16396) 14/08/08 14:51:43 - INFO:    converter 52 enable: 1 from 'PCX' to 'SFF'
(16396) 14/08/08 14:51:43 - INFO:    converter 53 enable: 1 from 'PCX' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 54 enable: 1 from 'PCX' to 'TIF_G4_SP'
(16396) 14/08/08 14:51:43 - INFO:    converter 55 enable: 1 from 'PCX' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 56 enable: 1 from 'PCX' to 'TIF_MH_SP'
(16396) 14/08/08 14:51:43 - INFO:    converter 57 enable: 1 from 'ANY' to 'ZIP'
(16396) 14/08/08 14:51:43 - INFO:    converter 58 enable: 1 from 'ANY' to 'GZ'
(16396) 14/08/08 14:51:43 - INFO:    converter 59 enable: 1 from 'TXT_DOS437' to 'TXT_LATIN1'
(16396) 14/08/08 14:51:43 - INFO:    converter 60 enable: 1 from 'TXT_DOS437' to 'TXT_LATIN2'
(16396) 14/08/08 14:51:43 - INFO:    converter 61 enable: 1 from 'TXT_DOS437' to 'TXT_WIN1250'
(16396) 14/08/08 14:51:43 - INFO:    converter 62 enable: 1 from 'TXT_DOS437' to 'TXT_UTF8'
(16396) 14/08/08 14:51:43 - INFO:    converter 63 enable: 1 from 'TXT_LATIN1' to 'TXT_DOS437'
(16396) 14/08/08 14:51:43 - INFO:    converter 64 enable: 1 from 'TXT_LATIN1' to 'TXT_LATIN2'
(16396) 14/08/08 14:51:43 - INFO:    converter 65 enable: 1 from 'TXT_LATIN1' to 'TXT_WIN1250'
(16396) 14/08/08 14:51:43 - INFO:    converter 66 enable: 1 from 'TXT_LATIN1' to 'TXT_UTF8'
(16396) 14/08/08 14:51:43 - INFO:    converter 67 enable: 1 from 'TXT_LATIN2' to 'TXT_DOS437'
(16396) 14/08/08 14:51:43 - INFO:    converter 68 enable: 1 from 'TXT_LATIN2' to 'TXT_LATIN1'
(16396) 14/08/08 14:51:43 - INFO:    converter 69 enable: 1 from 'TXT_LATIN2' to 'TXT_WIN1250'
(16396) 14/08/08 14:51:43 - INFO:    converter 70 enable: 1 from 'TXT_LATIN2' to 'TXT_UTF8'
(16396) 14/08/08 14:51:43 - INFO:    converter 71 enable: 1 from 'TXT_WIN1250' to 'TXT_DOS437'
(16396) 14/08/08 14:51:43 - INFO:    converter 72 enable: 1 from 'TXT_WIN1250' to 'TXT_LATIN1'
(16396) 14/08/08 14:51:43 - INFO:    converter 73 enable: 1 from 'TXT_WIN1250' to 'TXT_LATIN2'
(16396) 14/08/08 14:51:43 - INFO:    converter 74 enable: 1 from 'TXT_WIN1250' to 'TXT_UTF8'
(16396) 14/08/08 14:51:43 - INFO:    converter 75 enable: 1 from 'TXT_UTF8' to 'TXT_LATIN1'
(16396) 14/08/08 14:51:43 - INFO:    converter 76 enable: 1 from 'TXT_UTF8' to 'TXT_LATIN2'
(16396) 14/08/08 14:51:43 - INFO:    converter 77 enable: 1 from 'TXT_UTF8' to 'TXT_WIN1250'
(16396) 14/08/08 14:51:43 - INFO:    converter 78 enable: 1 from 'TXT_UTF8' to 'TXT_DOS437'
(16396) 14/08/08 14:51:43 - INFO:    converter 79 enable: 1 from 'TXT_DOS437_EMB' to 'TXT_DOS437'
(16396) 14/08/08 14:51:43 - INFO:    converter 80 enable: 1 from 'TXT_LATIN1_EMB' to 'TXT_LATIN1'
(16396) 14/08/08 14:51:43 - INFO:    converter 81 enable: 1 from 'TXT_LATIN2_EMB' to 'TXT_LATIN2'
(16396) 14/08/08 14:51:43 - INFO:    converter 82 enable: 1 from 'TXT_WIN1250_EMB' to 'TXT_WIN1250'
(16396) 14/08/08 14:51:43 - INFO:    converter 83 enable: 1 from 'TXT_UTF8_EMB' to 'TXT_UTF8'
(16396) 14/08/08 14:51:43 - INFO:    converter 84 enable: 1 from 'TXT_DOS437_PH' to 'TXT_DOS437'
(16396) 14/08/08 14:51:43 - INFO:    converter 85 enable: 1 from 'TXT_LATIN1_PH' to 'TXT_LATIN1'
(16396) 14/08/08 14:51:43 - INFO:    converter 86 enable: 1 from 'TXT_LATIN2_PH' to 'TXT_LATIN2'
(16396) 14/08/08 14:51:43 - INFO:    converter 87 enable: 1 from 'TXT_WIN1250_PH' to 'TXT_WIN1250'
(16396) 14/08/08 14:51:43 - INFO:    converter 88 enable: 1 from 'TXT_UTF8_PH' to 'TXT_UTF8'
(16396) 14/08/08 14:51:43 - INFO:    converter 89 enable: 1 from 'HTML_PH' to 'HTML'
(16396) 14/08/08 14:51:43 - INFO:    converter 90 enable: 1 from 'RTF_PH' to 'RTF'
(16396) 14/08/08 14:51:43 - INFO:    converter 91 enable: 1 from 'HTML' to 'TXT_UTF8'
(16396) 14/08/08 14:51:43 - INFO:    converter 92 enable: 1 from 'PS' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 93 enable: 1 from 'PS' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 94 enable: 1 from 'PS' to 'PDF'
(16396) 14/08/08 14:51:43 - INFO:    converter 95 enable: 1 from 'PDF' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 96 enable: 1 from 'PDF' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 97 enable: 1 from 'PS_EMB' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 98 enable: 1 from 'PS_EMB' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 99 enable: 1 from 'PS_EMB' to 'TXT_LATIN1'
(16396) 14/08/08 14:51:43 - INFO:    converter 100 enable: 1 from 'PS_EMB' to 'PDF'
(16396) 14/08/08 14:51:43 - INFO:    converter 101 enable: 1 from 'PDF_EMB' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 102 enable: 1 from 'PDF_EMB' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 103 enable: 1 from 'PDF_EMB' to 'TXT_LATIN1'
(16396) 14/08/08 14:51:43 - INFO:    converter 104 enable: 1 from 'TIF' to 'TIF'
(16396) 14/08/08 14:51:43 - INFO:    converter 105 enable: 1 from 'BMP' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 106 enable: 1 from 'DCX_ANY' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 107 enable: 1 from 'DCX_FAX' to 'BMP'
(16396) 14/08/08 14:51:43 - INFO:    converter 108 enable: 1 from 'DCX_FAX' to 'PDF'
(16396) 14/08/08 14:51:43 - INFO:    converter 109 enable: 1 from 'DCX_FAX' to 'TIF_G3'
(16396) 14/08/08 14:51:43 - INFO:    converter 110 enable: 1 from 'DCX_FAX' to 'TIF_G32D'
(16396) 14/08/08 14:51:43 - INFO:    converter 111 enable: 1 from 'DCX_FAX' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 112 enable: 1 from 'DCX_FAX' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 113 enable: 1 from 'DCX_FAX' to 'TIF_PCKD'
(16396) 14/08/08 14:51:43 - INFO:    converter 114 enable: 1 from 'DCX_FAX' to 'TIF_UNCMP'
(16396) 14/08/08 14:51:43 - INFO:    converter 115 enable: 1 from 'DOC' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 116 enable: 1 from 'DOCX' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 117 enable: 1 from 'MHT' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 118 enable: 1 from 'HTML' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 119 enable: 1 from 'JPG' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 120 enable: 1 from 'NSF' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 121 enable: 1 from 'PDF' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 122 enable: 1 from 'PPT' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 123 enable: 1 from 'PPTX' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 124 enable: 1 from 'RTF' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 125 enable: 1 from 'TIF_ANY' to 'TIF_G3'
(16396) 14/08/08 14:51:43 - INFO:    converter 126 enable: 1 from 'TIF_ANY' to 'TIF_G32D'
(16396) 14/08/08 14:51:43 - INFO:    converter 127 enable: 1 from 'TIF_ANY' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 128 enable: 1 from 'TIF_ANY' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 129 enable: 1 from 'TIF_ANY' to 'TIF_PCKD'
(16396) 14/08/08 14:51:43 - INFO:    converter 130 enable: 1 from 'TIF_ANY' to 'TIF_UNCMP'
(16396) 14/08/08 14:51:43 - INFO:    converter 131 enable: 1 from 'TIF_ANY' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 132 enable: 1 from 'XLS' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 133 enable: 1 from 'XLSX' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 134 enable: 1 from 'GIF' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 135 enable: 1 from 'UNKNOWN' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 136 enable: 1 from 'TXT' to 'BFF'
(16396) 14/08/08 14:51:43 - INFO:    converter 137 enable: 1 from 'TXT' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 138 enable: 1 from 'TXT' to 'SFF'
(16396) 14/08/08 14:51:43 - INFO:    converter 139 enable: 1 from 'TXT' to 'TIF_G4'
(16396) 14/08/08 14:51:43 - INFO:    converter 140 enable: 1 from 'TXT' to 'TIF_MH'
(16396) 14/08/08 14:51:43 - INFO:    converter 141 enable: 1 from 'TXT_DOS437_EMB' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 142 enable: 1 from 'TXT_LATIN1_EMB' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 143 enable: 1 from 'TXT_LATIN2_EMB' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 144 enable: 1 from 'TXT_WIN1250_EMB' to 'DCX_FAX'
(16396) 14/08/08 14:51:43 - INFO:    converter 145 enable: 1 from 'TXT_UTF8_EMB' to 'DCX_FAX'
(16396) 14/08/08 14:56:27 - INFO:    Job 93906 accepted.

    Kommentar

      #3
      Hi,

      wir haben noch etwas tiefer geforscht und es scheint an den Signaturen in der eMail zu liegen.
      Bevor unsere Damen Signaturen hatten funktionierte alles.
      Allerdings war der Gegentest auch nicht wirklich deutlich.
      Auf einem Mac die Signatur raus, faxen geht wieder.
      Bei einem anderen Mac bleibt der Fehler auch ohne Signatur....

      Kommentar

        #4
        So wie es aussieht muss der Mailbody komplett leer sein, dann kann man zumindest Anhänge faxen.
        Sobald aber irgendwas in der Mail steht (die Signatur oder auch nur das Wort Test) scheint conv0 auf einen Timeout zu laufen.

        Kommentar

          #5
          Hallo Hermann,

          überprüfe bitte, wie die Zentralkonvertierungs-Komponente (conv0) konfiguriert ist, insbesondere die Einstellung für "HTML-Konverter".
          Stelle den Wert ggf. auf "Interner Konverter" oder "Microsoft Word" ein und prüfe ob die Konvertierung der Mac-Faxe und Windows-Faxe dann erfolgreich ist.

          Ralf

          Kommentar

            #6
            Hallo Ralf,

            für HTML war "Windows Standardanwendung" eingestellt, wie für alle Regeln.
            Als erstes haben wir auf "Interner HTML Konverter" umgestellt. Aber dann hats gar nicht mehr funktioniert, auch vom Windows PC nicht.
            Im zweiten Anlauf haben wir dann Word genommen. Für die PCs gehts wieder, die Rückmeldung der Mac User wird wohl erst Montag kommen.

            So weit schon mal Danke und ein schönes Wochenende.

            Kommentar

              #7
              Hallo Ralf,

              es hat leider nicht geholfen. Von den Macs kann man nur Faxen wenn die eMail als solche komplett leer ist.

              Kommentar

                #8
                Hier können jetzt nur noch die Ferrari electronic Hotline Mitarbeiter helfen.
                Dazu am besten den Converter anhalten und einen MAC Job abfangen, die Logdateien und Konfigurationsdateien einsammeln und alles zusammen mit Fehlerbeschreibung bzw Verweis auf Forum per Email abschicken

                Ralf

                Kommentar

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