File format conversion error

[Gast]

Hallo liebe Community,

seit heute erhalten wir von unserem FerrariFax Server folgende Fehlermeldungen beim Versand von Faxen über Lotus Notes. - "File format conversion error"

Daten:
Server: Windows Server 2003 SP2 - 32-bit
FF: OfficeMaster 4.0.3.24199 + OfficeMaster Box
E-Mail: Lotus Domino 8.5

Problem:
E-Mail2Fax funktioniert nicht.
Der Konverter meiner Meinung nach im Komponenten Status auch nicht richtig aufgelistet. Anbei einige Screenshots.

Das seltsame ist, das niemand auch nur das geringste am Server oder Notes geändert hat....

Beim Start des Konverters als Prozess erhalte ich folgende Meldung:

(3320) 11/09/16 17:19:36 - DEBUG: FFCNV32: Started CentralConvertThread ID: 33
20, version 4.0.3.24199
(1028) 11/09/16 17:19:36 - INFO: GetComponentPathMwi(): install state for com
ponent '{3BDB35F2-A5EF-4FA0-8725-BE8803DD745A}' is -1 (INSTALLSTATE_UNKNOWN - Th
e product code or component ID is unknown.).
(1028) 11/09/16 17:19:36 - INFO: GetComponentPathMwi(): install state for com
ponent '{39E14C8C-0F87-4486-9B3A-30F262B85755}' is 3 (INSTALLSTATE_LOCAL - The c
omponent is installed locally.).
(1028) 11/09/16 17:19:36 - INFO: InitJetPcl(): library 'C:\Program Files\Comm
on Files\FFUMS\Jfax3wnt.dll' loaded.
(1028) 11/09/16 17:19:36 - INFO: Font index file 'C:\Program Files\Common Fil
es\FFUMS/if/if.fnt' can be opened.
(1028) 11/09/16 17:19:36 - INFO: GetComponentPathMwi(): install state for com
ponent '{ABBDDC08-40D5-4FF8-BD30-8A6F5E406789}' is -1 (INSTALLSTATE_UNKNOWN - Th
e product code or component ID is unknown.).
(1028) 11/09/16 17:19:36 - INFO: InitFineReader(): fine reader engine DLL ''
cannot be loaded.
(1028) 11/09/16 17:19:36 - INFO: Microsoft Office Word='C:\Program Files\Micr
osoft Office\OFFICE11\\winword.exe'
(1028) 11/09/16 17:19:36 - INFO: Microsoft Office Excel='C:\Program Files\Mic
rosoft Office\OFFICE11\\excel.exe'
(1028) 11/09/16 17:19:36 - INFO: Microsoft Office PowerPoint='C:\Program File
s\Microsoft Office\OFFICE11\\powerpnt.exe'
(1028) 11/09/16 17:19:36 - INFO: OpenOffice swriter=''
(1028) 11/09/16 17:19:36 - INFO: OpenOffice scalc=''
(1028) 11/09/16 17:19:36 - INFO: OpenOffice simpress=''
(1028) 11/09/16 17:19:36 - INFO: OpenOffice sdraw=''
(1028) 11/09/16 17:19:36 - DEBUG: StartPipeServer():
(1028) 11/09/16 17:19:36 - DEBUG: KillProc(fftray.exe,1)
(3320) 11/09/16 17:19:36 - DEBUG: FFCNV32: OleInitialize OK
(3320) 11/09/16 17:19:36 - DEBUG: FFCNV32: OfficeDetect 1
(3320) 11/09/16 17:19:36 - DEBUG: FFCNV32: OfficeDetect 2
(3320) 11/09/16 17:19:36 - DEBUG: FFCNV32: OfficeDetect 3
(3320) 11/09/16 17:19:36 - DEBUG: FFCNV32: DetectOfficeVersion 1
(3320) 11/09/16 17:19:36 - DEBUG: FFCNV32: DetectOfficeVersion hardcoded
(3320) 11/09/16 17:19:36 - DEBUG: FFCNV32: OfficeDetect 4
(3320) 11/09/16 17:19:36 - INFO: FFCNV32: setting version information for 'MS
Office' to 0x10008
(1028) 11/09/16 17:19:39 - INFO: StartPipeServer():Pipe:\\.\pipe\FFPrintToUse
r_administrator not present try to start PipeServer
(1028) 11/09/16 17:19:39 - INFO: StartPipeServer(): start "C:\Program Files\F
FUMS\ferrariFAX-Client\fftray.exe" -NOICON
(1028) 11/09/16 17:19:39 - INFO: StartPipeServer(): CreateProcess "C:\Program
Files\FFUMS\ferrariFAX-Client\fftray.exe" -NOICON OK
(1028) 11/09/16 17:19:39 - DEBUG: MakeCnvListMsg start
(1028) 11/09/16 17:19:39 - DEBUG: converter list contains 134 converter
(1028) 11/09/16 17:19:39 - INFO: converter 0 enable: 1 from 'BFF' to 'DCX_FAX
'
(1028) 11/09/16 17:19:39 - INFO: converter 1 enable: 1 from 'BFF' to 'PCX'
(1028) 11/09/16 17:19:39 - INFO: converter 2 enable: 1 from 'BFF' to 'PCX_LON
G'
(1028) 11/09/16 17:19:39 - INFO: converter 3 enable: 1 from 'BFF' to 'PCX_SMA
LL'
(1028) 11/09/16 17:19:39 - INFO: converter 4 enable: 1 from 'BFF' to 'PDF'
(1028) 11/09/16 17:19:39 - INFO: converter 5 enable: 1 from 'BFF' to 'PNG'
(1028) 11/09/16 17:19:39 - INFO: converter 6 enable: 1 from 'BFF' to 'PNG_LON
G'
(1028) 11/09/16 17:19:39 - INFO: converter 7 enable: 1 from 'BFF' to 'SFF'
(1028) 11/09/16 17:19:39 - INFO: converter 8 enable: 1 from 'BFF' to 'TIF_G4'

(1028) 11/09/16 17:19:39 - INFO: converter 9 enable: 1 from 'BFF' to 'TIF_G4_
SP'
(1028) 11/09/16 17:19:39 - INFO: converter 10 enable: 1 from 'BFF' to 'TIF_MH
'
(1028) 11/09/16 17:19:39 - INFO: converter 11 enable: 1 from 'BFF' to 'TIF_MH
_SP'
(1028) 11/09/16 17:19:39 - INFO: converter 12 enable: 1 from 'DCX_FAX' to 'BF
F'
(1028) 11/09/16 17:19:39 - INFO: converter 13 enable: 1 from 'DCX_FAX' to 'PC
X'
(1028) 11/09/16 17:19:39 - INFO: converter 14 enable: 1 from 'DCX_FAX' to 'PC
X_LONG'
(1028) 11/09/16 17:19:39 - INFO: converter 15 enable: 1 from 'DCX_FAX' to 'PC
X_SMALL'
(1028) 11/09/16 17:19:39 - INFO: converter 16 enable: 1 from 'DCX_FAX' to 'PD
F'
(1028) 11/09/16 17:19:39 - INFO: converter 17 enable: 1 from 'DCX_FAX' to 'PN
G'
(1028) 11/09/16 17:19:39 - INFO: converter 18 enable: 1 from 'DCX_FAX' to 'PN
G_LONG'
(1028) 11/09/16 17:19:39 - INFO: converter 19 enable: 1 from 'DCX_FAX' to 'SF
F'
(1028) 11/09/16 17:19:39 - INFO: converter 20 enable: 1 from 'DCX_FAX' to 'TI
F_G4'
(1028) 11/09/16 17:19:39 - INFO: converter 21 enable: 1 from 'DCX_FAX' to 'TI
F_G4_SP'
(1028) 11/09/16 17:19:39 - INFO: converter 22 enable: 1 from 'DCX_FAX' to 'TI
F_MH'
(1028) 11/09/16 17:19:39 - INFO: converter 23 enable: 1 from 'DCX_FAX' to 'TI
F_MH_SP'
(1028) 11/09/16 17:19:39 - INFO: converter 24 enable: 1 from 'FFF' to 'BFF'
(1028) 11/09/16 17:19:39 - INFO: converter 25 enable: 1 from 'FFF' to 'DCX_FA
X'
(1028) 11/09/16 17:19:39 - INFO: converter 26 enable: 1 from 'FFF' to 'PCX'
(1028) 11/09/16 17:19:39 - INFO: converter 27 enable: 1 from 'FFF' to 'PCX_LO
NG'
(1028) 11/09/16 17:19:39 - INFO: converter 28 enable: 1 from 'FFF' to 'PCX_SM
ALL'
(1028) 11/09/16 17:19:39 - INFO: converter 29 enable: 1 from 'FFF' to 'PDF'
(1028) 11/09/16 17:19:39 - INFO: converter 30 enable: 1 from 'FFF' to 'PNG'
(1028) 11/09/16 17:19:39 - INFO: converter 31 enable: 1 from 'FFF' to 'PNG_LO
NG'
(1028) 11/09/16 17:19:39 - INFO: converter 32 enable: 1 from 'FFF' to 'TIF_G4
'
(1028) 11/09/16 17:19:39 - INFO: converter 33 enable: 1 from 'FFF' to 'TIF_G4
_SP'
(1028) 11/09/16 17:19:39 - INFO: converter 34 enable: 1 from 'FFF' to 'TIF_MH
'
(1028) 11/09/16 17:19:39 - INFO: converter 35 enable: 1 from 'FFF' to 'TIF_MH
_SP'
(1028) 11/09/16 17:19:39 - INFO: converter 36 enable: 1 from 'SFF' to 'BFF'
(1028) 11/09/16 17:19:39 - INFO: converter 37 enable: 1 from 'SFF' to 'DCX_FA
X'
(1028) 11/09/16 17:19:39 - INFO: converter 38 enable: 1 from 'SFF' to 'PCX'
(1028) 11/09/16 17:19:39 - INFO: converter 39 enable: 1 from 'SFF' to 'PCX_LO
NG'
(1028) 11/09/16 17:19:39 - INFO: converter 40 enable: 1 from 'SFF' to 'PCX_SM
ALL'
(1028) 11/09/16 17:19:39 - INFO: converter 41 enable: 1 from 'SFF' to 'PDF'
(1028) 11/09/16 17:19:39 - INFO: converter 42 enable: 1 from 'SFF' to 'PNG'
(1028) 11/09/16 17:19:39 - INFO: converter 43 enable: 1 from 'SFF' to 'PNG_LO
NG'
(1028) 11/09/16 17:19:39 - INFO: converter 44 enable: 1 from 'SFF' to 'TIF_G4
'
(1028) 11/09/16 17:19:39 - INFO: converter 45 enable: 1 from 'SFF' to 'TIF_G4
_SP'
(1028) 11/09/16 17:19:39 - INFO: converter 46 enable: 1 from 'SFF' to 'TIF_MH
'
(1028) 11/09/16 17:19:39 - INFO: converter 47 enable: 1 from 'SFF' to 'TIF_MH
_SP'
(1028) 11/09/16 17:19:39 - INFO: converter 48 enable: 1 from 'TXT' to 'BFF'
(1028) 11/09/16 17:19:39 - INFO: converter 49 enable: 1 from 'TXT' to 'DCX_FA
X'
(1028) 11/09/16 17:19:39 - INFO: converter 50 enable: 1 from 'TXT' to 'SFF'
(1028) 11/09/16 17:19:39 - INFO: converter 51 enable: 1 from 'TXT' to 'TIF_G4
'
(1028) 11/09/16 17:19:39 - INFO: converter 52 enable: 1 from 'TXT' to 'TIF_MH
'
(1028) 11/09/16 17:19:39 - INFO: converter 53 enable: 1 from 'PCX' to 'DCX_FA
X'
(1028) 11/09/16 17:19:39 - INFO: converter 54 enable: 1 from 'PCX' to 'PDF'
(1028) 11/09/16 17:19:39 - INFO: converter 55 enable: 1 from 'PCX' to 'PNG'
(1028) 11/09/16 17:19:39 - INFO: converter 56 enable: 1 from 'PCX' to 'PNG_LO
NG'
(1028) 11/09/16 17:19:39 - INFO: converter 57 enable: 1 from 'PCX' to 'SFF'
(1028) 11/09/16 17:19:39 - INFO: converter 58 enable: 1 from 'PCX' to 'TIF_G4
'
(1028) 11/09/16 17:19:39 - INFO: converter 59 enable: 1 from 'PCX' to 'TIF_G4
_SP'
(1028) 11/09/16 17:19:39 - INFO: converter 60 enable: 1 from 'PCX' to 'TIF_MH
'
(1028) 11/09/16 17:19:39 - INFO: converter 61 enable: 1 from 'PCX' to 'TIF_MH
_SP'
(1028) 11/09/16 17:19:39 - INFO: converter 62 enable: 1 from 'ANY' to 'ZIP'
(1028) 11/09/16 17:19:39 - INFO: converter 63 enable: 1 from 'ANY' to 'GZ'
(1028) 11/09/16 17:19:39 - INFO: converter 64 enable: 1 from 'TXT_DOS437' to
'TXT_LATIN1'
(1028) 11/09/16 17:19:39 - INFO: converter 65 enable: 1 from 'TXT_DOS437' to
'TXT_LATIN2'
(1028) 11/09/16 17:19:39 - INFO: converter 66 enable: 1 from 'TXT_DOS437' to
'TXT_WIN1250'
(1028) 11/09/16 17:19:39 - INFO: converter 67 enable: 1 from 'TXT_DOS437' to
'TXT_UTF8'
(1028) 11/09/16 17:19:39 - INFO: converter 68 enable: 1 from 'TXT_LATIN1' to
'TXT_DOS437'
(1028) 11/09/16 17:19:39 - INFO: converter 69 enable: 1 from 'TXT_LATIN1' to
'TXT_LATIN2'
(1028) 11/09/16 17:19:39 - INFO: converter 70 enable: 1 from 'TXT_LATIN1' to
'TXT_WIN1250'
(1028) 11/09/16 17:19:39 - INFO: converter 71 enable: 1 from 'TXT_LATIN1' to
'TXT_UTF8'
(1028) 11/09/16 17:19:39 - INFO: converter 72 enable: 1 from 'TXT_LATIN2' to
'TXT_DOS437'
(1028) 11/09/16 17:19:39 - INFO: converter 73 enable: 1 from 'TXT_LATIN2' to
'TXT_LATIN1'
(1028) 11/09/16 17:19:39 - INFO: converter 74 enable: 1 from 'TXT_LATIN2' to
'TXT_WIN1250'
(1028) 11/09/16 17:19:39 - INFO: converter 75 enable: 1 from 'TXT_LATIN2' to
'TXT_UTF8'
(1028) 11/09/16 17:19:39 - INFO: converter 76 enable: 1 from 'TXT_WIN1250' to
'TXT_DOS437'
(1028) 11/09/16 17:19:39 - INFO: converter 77 enable: 1 from 'TXT_WIN1250' to
'TXT_LATIN1'
(1028) 11/09/16 17:19:39 - INFO: converter 78 enable: 1 from 'TXT_WIN1250' to
'TXT_LATIN2'
(1028) 11/09/16 17:19:39 - INFO: converter 79 enable: 1 from 'TXT_WIN1250' to
'TXT_UTF8'
(1028) 11/09/16 17:19:39 - INFO: converter 80 enable: 1 from 'TXT_UTF8' to 'T
XT_LATIN1'
(1028) 11/09/16 17:19:39 - INFO: converter 81 enable: 1 from 'TXT_UTF8' to 'T
XT_LATIN2'
(1028) 11/09/16 17:19:39 - INFO: converter 82 enable: 1 from 'TXT_UTF8' to 'T
XT_WIN1250'
(1028) 11/09/16 17:19:39 - INFO: converter 83 enable: 1 from 'TXT_UTF8' to 'T
XT_DOS437'
(1028) 11/09/16 17:19:39 - INFO: converter 84 enable: 1 from 'TXT_DOS437_EMB'
to 'TXT_DOS437'
(1028) 11/09/16 17:19:39 - INFO: converter 85 enable: 1 from 'TXT_LATIN1_EMB'
to 'TXT_LATIN1'
(1028) 11/09/16 17:19:39 - INFO: converter 86 enable: 1 from 'TXT_LATIN2_EMB'
to 'TXT_LATIN2'
(1028) 11/09/16 17:19:39 - INFO: converter 87 enable: 1 from 'TXT_WIN1250_EMB
' to 'TXT_WIN1250'
(1028) 11/09/16 17:19:39 - INFO: converter 88 enable: 1 from 'TXT_UTF8_EMB' t
o 'TXT_UTF8'
(1028) 11/09/16 17:19:39 - INFO: converter 89 enable: 1 from 'TXT_DOS437_EMB'
to 'DCX_FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 90 enable: 1 from 'TXT_LATIN1_EMB'
to 'DCX_FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 91 enable: 1 from 'TXT_LATIN2_EMB'
to 'DCX_FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 92 enable: 1 from 'TXT_WIN1250_EMB
' to 'DCX_FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 93 enable: 1 from 'TXT_UTF8_EMB' t
o 'DCX_FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 94 enable: 1 from 'TXT_DOS437_PH'
to 'TXT_DOS437'
(1028) 11/09/16 17:19:39 - INFO: converter 95 enable: 1 from 'TXT_LATIN1_PH'
to 'TXT_LATIN1'
(1028) 11/09/16 17:19:39 - INFO: converter 96 enable: 1 from 'TXT_LATIN2_PH'
to 'TXT_LATIN2'
(1028) 11/09/16 17:19:39 - INFO: converter 97 enable: 1 from 'TXT_WIN1250_PH'
to 'TXT_WIN1250'
(1028) 11/09/16 17:19:39 - INFO: converter 98 enable: 1 from 'TXT_UTF8_PH' to
'TXT_UTF8'
(1028) 11/09/16 17:19:39 - INFO: converter 99 enable: 1 from 'HTML_PH' to 'HT
ML'
(1028) 11/09/16 17:19:39 - INFO: converter 100 enable: 1 from 'RTF_PH' to 'RT
F'
(1028) 11/09/16 17:19:39 - INFO: converter 101 enable: 1 from 'HTML' to 'TXT_
UTF8'
(1028) 11/09/16 17:19:39 - INFO: converter 102 enable: 1 from 'BMP' to 'DCX_F
AX'
(1028) 11/09/16 17:19:39 - INFO: converter 103 enable: 1 from 'DCX_ANY' to 'D
CX_FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 104 enable: 1 from 'DCX_FAX' to 'B
MP'
(1028) 11/09/16 17:19:39 - INFO: converter 105 enable: 1 from 'DCX_FAX' to 'P
DF'
(1028) 11/09/16 17:19:39 - INFO: converter 106 enable: 1 from 'DCX_FAX' to 'T
IF_G3'
(1028) 11/09/16 17:19:39 - INFO: converter 107 enable: 1 from 'DCX_FAX' to 'T
IF_G32D'
(1028) 11/09/16 17:19:39 - INFO: converter 108 enable: 1 from 'DCX_FAX' to 'T
IF_G4'
(1028) 11/09/16 17:19:39 - INFO: converter 109 enable: 1 from 'DCX_FAX' to 'T
IF_MH'
(1028) 11/09/16 17:19:39 - INFO: converter 110 enable: 1 from 'DCX_FAX' to 'T
IF_PCKD'
(1028) 11/09/16 17:19:39 - INFO: converter 111 enable: 1 from 'DCX_FAX' to 'T
IF_UNCMP'
(1028) 11/09/16 17:19:39 - INFO: converter 112 enable: 0 from 'DOC' to 'DCX_F
AX'
(1028) 11/09/16 17:19:39 - INFO: converter 113 enable: 1 from 'DOCX' to 'DCX_
FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 114 enable: 1 from 'HTML' to 'DCX_
FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 115 enable: 1 from 'JPG' to 'DCX_F
AX'
(1028) 11/09/16 17:19:39 - INFO: converter 116 enable: 1 from 'NSF' to 'DCX_F
AX'
(1028) 11/09/16 17:19:39 - INFO: converter 117 enable: 1 from 'PDF' to 'DCX_F
AX'
(1028) 11/09/16 17:19:39 - INFO: converter 118 enable: 0 from 'PPT' to 'DCX_F
AX'
(1028) 11/09/16 17:19:39 - INFO: converter 119 enable: 1 from 'PPTX' to 'DCX_
FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 120 enable: 1 from 'RTF' to 'DCX_F
AX'
(1028) 11/09/16 17:19:39 - INFO: converter 121 enable: 1 from 'TIF_ANY' to 'T
IF_G3'
(1028) 11/09/16 17:19:39 - INFO: converter 122 enable: 1 from 'TIF_ANY' to 'T
IF_G32D'
(1028) 11/09/16 17:19:39 - INFO: converter 123 enable: 1 from 'TIF_ANY' to 'T
IF_G4'
(1028) 11/09/16 17:19:39 - INFO: converter 124 enable: 1 from 'TIF_ANY' to 'T
IF_MH'
(1028) 11/09/16 17:19:39 - INFO: converter 125 enable: 1 from 'TIF_ANY' to 'T
IF_PCKD'
(1028) 11/09/16 17:19:39 - INFO: converter 126 enable: 1 from 'TIF_ANY' to 'T
IF_UNCMP'
(1028) 11/09/16 17:19:39 - INFO: converter 127 enable: 1 from 'TIF_ANY' to 'D
CX_FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 128 enable: 0 from 'XLS' to 'DCX_F
AX'
(1028) 11/09/16 17:19:39 - INFO: converter 129 enable: 1 from 'XLSX' to 'DCX_
FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 130 enable: 1 from 'GIF' to 'DCX_F
AX'
(1028) 11/09/16 17:19:39 - INFO: converter 131 enable: 1 from 'UNKNOWN' to 'D
CX_FAX'
(1028) 11/09/16 17:19:39 - INFO: converter 132 enable: 1 from 'PCL' to 'DCX_F
AX'
(1028) 11/09/16 17:19:39 - INFO: converter 133 enable: 1 from 'PCL_EMB' to 'D
CX_FAX'
(1028) 11/09/16 17:19:39 - DEBUG: MakeCnvListMsg end
(1028) 11/09/16 17:19:39 - DEBUG: [libagent] fms_register_agent: version=40324
199,'4.0.3.24199'.
(1028) 11/09/16 17:19:39 - DEBUG: conv FmsCtrlCompStatReady.

[Willmar.Heinrich]

Hallo,

ich sehe im Log:

(1028) 11/09/16 17:19:36 - INFO: GetComponentPathMwi(): install state for com
ponent '{ABBDDC08-40D5-4FF8-BD30-8A6F5E406789}' is -1 (INSTALLSTATE_UNKNOWN - Th
e product code or component ID is unknown.).
(1028) 11/09/16 17:19:36 - INFO: InitFineReader(): fine reader engine DLL ''
cannot be loaded.

Da Ihr "nichts geändert" habt, würde ich den InitFileReader - error erst mal so deuten, dass ein Reboot vielleicht hilft. Schon probiert?

[Holger Schröder]

Den InitFineReader Hinweis kann man ignorieren (deshalb ist es auch nur eine INFO) dieser wird nur für OCR benötigt.
Ich tippe mal darauf das Problem bestehen den NotesClient zuöffnen.
Stoppen sie den conv0 und starten sie die fconv.exe unter dem Account: Administrator als Programm.
Vermutlich kommt dann eine helfende Fehlermeldung.