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Fehler bei Konvertierung TIFF zu DCX

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    Fehler bei Konvertierung TIFF zu DCX

    Hallo,
    ich versuche eine Mail im HTML Format mit PDF-Anhang als Fax zu versenden.
    Dabei erhalte ich die Rückmeldung "Dateiformat-Konvertierungs-Fehler".
    In der conv0 Log steht folgendes.

    Code:
    Opened on Wed Jul 24 07:17:35 2019
    Library version 5.2.1.29404
    (1428) 19/07/24 07:17:35 - INFO:    fms_write_job(): LogInfo ind= 1.
    (1428) 19/07/24 07:17:35 - INFO:    ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0f9.htm' (HTML) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fb.txt' (TXT_UTF8).
    (1428) 19/07/24 07:17:35 - INFO:    ConvertDocument() (HTML->TXT_UTF8) duration : 54ms OK ok:1 err:0
    (1428) 19/07/24 07:17:35 - INFO:    ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fb.txt' (TXT_UTF8) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fc.txt' (TXT_LATIN1).
    (1428) 19/07/24 07:17:35 - INFO:    ConvertDocument() (TXT_UTF8->TXT_LATIN1) duration : 2ms OK ok:1 err:0
    (1428) 19/07/24 07:17:35 - INFO:    Job 254200 submitted.
    (1428) 19/07/24 07:17:35 - INFO:    Job 254200 accepted.
    (1428) 19/07/24 07:17:35 - INFO:    fms_write_job(): LogInfo ind= 2.
    (1428) 19/07/24 07:17:35 - INFO:    ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fa.pdf' (PDF) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fd.tif' (TIF_G4).
    (1428) 19/07/24 07:17:35 - INFO:    ConvExtProg(): External command "C:\Program Files (x86)\gs\gs9.18\bin\gswin32c.exe"   -dAutoRotatePages=/PageByPage -dPDFFitPage -dFIXEDMEDIA -dNOPAUSE -dBATCH -r200 -sDEVICE=tiffg4 "-sOutputFile=C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fd.tif" "C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fa.pdf" 
    (1428) 19/07/24 07:17:37 - INFO:    ConvertDocument() (PDF->TIF_G4) duration : 1414ms OK ok:1 err:0
    (1428) 19/07/24 07:17:37 - INFO:    ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fd.tif' (TIF_ANY) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fe.dcx' (DCX_FAX).
    (1428) 19/07/24 07:18:37 - ERROR:   FFCNV32: Timeout during conversion from C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fd.tif to C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fe.dcx.
    (1428) 19/07/24 07:18:37 - ERROR:   FFCNV32: stopping ConvertThread, starting again
    (1428) 19/07/24 07:18:38 - INFO:    FFCNV32: foleconv is running -> do not kill office processes
    (1428) 19/07/24 07:18:50 - INFO:    FFCNV32: RestartSpooler ready
    (1428) 19/07/24 07:19:08 - ERROR:   FFCNV32: OpenFaxPrinter(ferrariFAX 64) schlug fehl mit 1726.
    
    (1428) 19/07/24 07:22:12 - INFO:    FFCNV32: RestartSpooler ready
    (1428) 19/07/24 07:22:25 - INFO:    FFCNV32: RestartSpooler ready
    (1428) 19/07/24 07:22:42 - ERROR:   FFCNV32: OpenFaxPrinter(ferrariFAX 64) schlug fehl mit 1726.
    
    (1428) 19/07/24 07:25:47 - INFO:    FFCNV32: RestartSpooler ready
    (1428) 19/07/24 07:25:47 - ERROR:   FFCNV32: FFaxCnvPrint-Error:PrintOle
    (1428) 19/07/24 07:25:47 - ERROR:   ConvertFile(): conversion has failed -->retry.
    (1428) 19/07/24 07:25:47 - INFO:    ConvertFile(): 2.Trial converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fd.tif' (TIF_ANY) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fe.dcx' (DCX_FAX).
    (1428) 19/07/24 07:26:47 - ERROR:   FFCNV32: Timeout during conversion from C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fd.tif to C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fe.dcx.
    (1428) 19/07/24 07:26:47 - ERROR:   FFCNV32: stopping ConvertThread, starting again
    (1428) 19/07/24 07:26:48 - INFO:    FFCNV32: foleconv is running -> do not kill office processes
    (1428) 19/07/24 07:26:59 - INFO:    FFCNV32: RestartSpooler ready
    (1428) 19/07/24 07:27:18 - ERROR:   FFCNV32: OpenFaxPrinter(ferrariFAX 64) schlug fehl mit 1726.
    
    (1428) 19/07/24 07:30:23 - INFO:    FFCNV32: RestartSpooler ready
    (1428) 19/07/24 07:30:35 - INFO:    FFCNV32: RestartSpooler ready
    (1428) 19/07/24 07:30:53 - ERROR:   FFCNV32: OpenFaxPrinter(ferrariFAX 64) schlug fehl mit 1726.
    
    (1428) 19/07/24 07:33:58 - INFO:    FFCNV32: RestartSpooler ready
    (1428) 19/07/24 07:33:58 - ERROR:   FFCNV32: FFaxCnvPrint-Error:PrintOle
    (1428) 19/07/24 07:33:58 - ERROR:   ConvertFile(): conversion from C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fd.tif (TIF_ANY) to C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e0fe.dcx (DCX_FAX) has finally failed.
    (1428) 19/07/24 07:33:58 - INFO:    ConvertDocument() (TIF_ANY->DCX_FAX) duration : 981323ms Error ok:0 err:1
    (1428) 19/07/24 07:33:58 - ERROR:   ConvertDocument(): source file format DCX_FAX does not exist.
    (1428) 19/07/24 07:34:00 - INFO:    StartPipeServer():Pipe:\\.\pipe\FFPrintToUser_Administrator not present try to start PipeServer
    (1428) 19/07/24 07:34:00 - INFO:    StartPipeServer(): start "C:\Program Files (x86)\FFUMS\ferrariFAX-Client\fftray.exe" -NOICON
    (1428) 19/07/24 07:34:00 - INFO:    StartPipeServer(): CreateProcess "C:\Program Files (x86)\FFUMS\ferrariFAX-Client\fftray.exe" -NOICON OK
    (1428) 19/07/24 07:34:00 - INFO:    Job 254200 submitted.
    (1428) 19/07/24 07:34:58 - INFO:    Job 254209 accepted.
    (1428) 19/07/24 07:34:58 - INFO:    fms_write_job(): LogInfo ind= 1.
    (1428) 19/07/24 07:34:58 - INFO:    ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e103.htm' (HTML) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e105.txt' (TXT_UTF8).
    (1428) 19/07/24 07:34:58 - INFO:    ConvertDocument() (HTML->TXT_UTF8) duration : 6ms OK ok:2 err:0
    (1428) 19/07/24 07:34:58 - INFO:    ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e105.txt' (TXT_UTF8) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e106.txt' (TXT_LATIN1).
    (1428) 19/07/24 07:34:58 - INFO:    ConvertDocument() (TXT_UTF8->TXT_LATIN1) duration : 3ms OK ok:2 err:0
    (1428) 19/07/24 07:34:58 - INFO:    Job 254209 submitted.
    (1428) 19/07/24 07:34:58 - INFO:    Job 254209 accepted.
    (1428) 19/07/24 07:34:58 - INFO:    fms_write_job(): LogInfo ind= 2.
    (1428) 19/07/24 07:34:58 - INFO:    ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e104.pdf' (PDF) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e107.tif' (TIF_G4).
    (1428) 19/07/24 07:34:58 - INFO:    ConvExtProg(): External command "C:\Program Files (x86)\gs\gs9.18\bin\gswin32c.exe"   -dAutoRotatePages=/PageByPage -dPDFFitPage -dFIXEDMEDIA -dNOPAUSE -dBATCH -r200 -sDEVICE=tiffg4 "-sOutputFile=C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e107.tif" "C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e104.pdf" 
    (1428) 19/07/24 07:34:59 - INFO:    ConvertDocument() (PDF->TIF_G4) duration : 1044ms OK ok:2 err:0
    (1428) 19/07/24 07:34:59 - INFO:    ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e107.tif' (TIF_ANY) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e108.dcx' (DCX_FAX).
    (1428) 19/07/24 07:35:59 - ERROR:   FFCNV32: Timeout during conversion from C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e107.tif to C:\ProgramData\FFUMS\fmsrv/work/conv0/work/0003e108.dcx.
    (1428) 19/07/24 07:35:59 - ERROR:   FFCNV32: stopping ConvertThread, starting again
    (1428) 19/07/24 07:36:00 - INFO:    FFCNV32: foleconv is running -> do not kill office processes
    (1428) 19/07/24 07:36:11 - INFO:    FFCNV32: RestartSpooler ready
    Mail im RTF-Format funktioniert.
    Mail im HTML-Format (Nur Text) geht nicht.
    Mail im HTML-Format (PDF-Anhang) geht nicht.

    Zu dem Fehlercode 1726 konnte ich bisher leider nichts finden.

    #2

    Hallo,
    das sieht nach einem fehlenden Druckertreiber aus. Ist denn der ferrariFax 64 Drucker auf dem Server installiert?

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