Fehler Konvertierung html->DCX_Fax

[LucatecR]

Guten Tag,

wir haben derzeit auf einem unser Faxserver folgendes Problem:
Wen ein Fax im HTML-Format (bspw. aus Outlook) versendet werden soll, kommt es im conv0 zu einem Fehler, das Fax wird nicht versendet. Es wird eine Fehlermeldung an der Absender geschickt:

Übermittlungsinformationen
Gesendet an: 04215795320
Status: Dateiformat-Konvertierungs-Fehler (Unknown Error Code)
Seiten/Dateien: 0/0
Versandbeginn: 06.05.2016 15:27:15
Verbindungsdauer: 00.00.00
Verbindungstyp: Senden Fax standard
Übertragungsmodus: 0 Bps
Betreff: Test

Das Log des conv0 gibt folgendes aus:

(5160) 16/05/06 15:17:27 - INFO: Job 354458 submitted.
(5160) 16/05/06 15:17:27 - INFO: Job 354516 accepted.
(5160) 16/05/06 15:17:27 - INFO: fms_write_job(): LogInfo ind= 1.
(5160) 16/05/06 15:17:27 - INFO: ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568d2.TIF' (TIF_ANY) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568d5.dcx' (DCX_FAX).
(5856) 16/05/06 15:17:27 - INFO: FFCNV32: ConvertFileDirectly XResNumerator:200000 XResDenominator:1000 YResNumerator:200000 YResDenominator:1000 nUnits=3
(5160) 16/05/06 15:17:27 - INFO: ConvertDocument() (TIF_ANY->DCX_FAX) duration : 13ms OK ok:436 err:0
(5160) 16/05/06 15:17:27 - INFO: ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568d2.TIF' (TIF_ANY) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568d6.tif' (TIF_G4).
(5856) 16/05/06 15:17:27 - INFO: FFCNV32: ConvertFileDirectly XResNumerator:200000 XResDenominator:1000 YResNumerator:200000 YResDenominator:1000 nUnits=3
(5160) 16/05/06 15:17:27 - INFO: ConvertDocument() (TIF_ANY->TIF_G4) duration : 13ms OK ok:294 err:0
(5160) 16/05/06 15:17:27 - INFO: Job 354516 submitted.
(5160) 16/05/06 15:24:58 - INFO: Job 354524 accepted.
(5160) 16/05/06 15:24:58 - INFO: fms_write_job(): LogInfo ind= 1.
(5160) 16/05/06 15:24:58 - INFO: ConvertFile(): converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568dd.htm' (HTML) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568df.dcx' (DCX_FAX).
(5856) 16/05/06 15:24:58 - INFO: FFCNV32: CnvConvertViaPrint: Printing 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568dd.htm' to 'ferrariFAX 64'.
(5160) 16/05/06 15:25:58 - ERROR: FFCNV32: Timeout during conversion from C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568dd.htm to C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568df.dcx.
(5160) 16/05/06 15:25:58 - ERROR: FFCNV32: stopping ConvertThread, starting again
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3868, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:25:59 - ERROR: FFCNV32: Cannot terminate process. Id - 3140, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:26:02 - INFO: FFCNV32: RestartSpooler ready
(5160) 16/05/06 15:26:06 - INFO: FFCNV32: RestartSpooler ready
(5160) 16/05/06 15:26:06 - ERROR: FFCNV32: FFaxCnvPrint-Error:PrintOle
(5160) 16/05/06 15:26:06 - ERROR: ConvertFile(): conversion has failed -->retry.
(5160) 16/05/06 15:26:06 - INFO: ConvertFile(): 2.Trial converting 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568dd.htm' (HTML) to 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568df.dcx' (DCX_FAX).
(3468) 16/05/06 15:26:06 - INFO: FFCNV32: CnvConvertViaPrint: Printing 'C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568dd.htm' to 'ferrariFAX 64'.
(5160) 16/05/06 15:27:06 - ERROR: FFCNV32: Timeout during conversion from C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568dd.htm to C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568df.dcx.
(5160) 16/05/06 15:27:06 - ERROR: FFCNV32: stopping ConvertThread, starting again
(5160) 16/05/06 15:27:08 - ERROR: FFCNV32: Cannot terminate process. Id - 6060, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:27:08 - ERROR: FFCNV32: Cannot terminate process. Id - 6060, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:27:08 - ERROR: FFCNV32: Cannot terminate process. Id - 6060, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:27:08 - ERROR: FFCNV32: Cannot terminate process. Id - 6060, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:27:08 - ERROR: FFCNV32: Cannot terminate process. Id - 6060, Name - \Device\HarddiskVolume2\Windows\splwow64.exe, Error - 5
(5160) 16/05/06 15:27:11 - INFO: FFCNV32: RestartSpooler ready
(5160) 16/05/06 15:27:13 - INFO: FFCNV32: RestartSpooler ready
(5160) 16/05/06 15:27:13 - ERROR: FFCNV32: FFaxCnvPrint-Error:PrintOle
(5160) 16/05/06 15:27:13 - ERROR: ConvertFile(): conversion from C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568dd.htm (HTML) to C:\ProgramData\FFUMS\fmsrv/work/conv0/work/000568df.dcx (DCX_FAX) has finally failed.
(5160) 16/05/06 15:27:13 - INFO: ConvertDocument() (HTML->DCX_FAX) duration : 134253ms Error ok:0 err:3
(5160) 16/05/06 15:27:13 - ERROR: ConvertDocument(): source file format DCX_FAX does not exist.
(5160) 16/05/06 15:27:15 - INFO: StartPipeServer():Pipe:\\.\pipe\FFPrintToUser_fom1 not present try to start PipeServer
(5160) 16/05/06 15:27:15 - INFO: StartPipeServer(): start "C:\Program Files (x86)\FFUMS\ferrariFAX-Client\fftray.exe" -NOICON
(5160) 16/05/06 15:27:15 - INFO: StartPipeServer(): CreateProcess "C:\Program Files (x86)\FFUMS\ferrariFAX-Client\fftray.exe" -NOICON OK

Gibt es hierzu bestehende Erkenntnisse?
Umstellen von Outlook auf das RTF schafft hier abhilfe, alle anderen Funktionen sind wie gehabt vorhanden.